Tuesday, December 13, 2011

Phone Lock Samsung Rugby 2 - Steps to Unlock

The Problem
I recently had an issue where one of our mobile phones was returned to me with a phone lock on it. I tried a couple of simple passwords and had no luck.

So after working with Samsung & ATT they gave me the following process to reset the phones to factory default, therefore letting you get around the password.

The Solution

NOTE : This will wipe everything on your phone, that is not on your SD card. Thanks J Gardner. I should had this here earlier.
  • Turn off the phone. 
  • Take off the back cover and remove the battery & SIM Card
  • Put the battery back in and turn on the phone
  • When you get the message "SIM card is missing" (or something like that) dial the following number:
  • *2767*3855#
  • It will reset the phone but wait till it is done and turns back on.
  • Turn off the phone by using the power button(Don't kill by using the battery)
  • Put the sum card back in and put the phone back together
  • Turn it back on
It should now work and start up without a password.

NOTE: It was explained to me this would only work on the GSM version of this phone the A847. Not sure if that is the case or not.

29 comments:

  1. I have spent the last two days on the phone with Telus people trying to figure this out. I gave up on them and googled the problem myself. I immediately found your blog, tried it and had the phone back up and working in less than 2 minutes. Thank you so much!!

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  2. Glad to hear that. Sadly it took me awhile to get this and samsung wouldn't give it till me until ATT authorized it was my phone. What if I had legally bought it off of ebay or was no longer on contract with them, or upgraded past it? Made no sense but at least now it can help others.

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  3. Thanks! I had let someone use my Samsung phone and when they return it they had put a pass-code in it and could not remember what it was! Now I can actually use my phone again thanks to you! :)

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  4. I also had a problem with a pass code being set without my knowledge, and I went through the steps above, and the proces reset the phone, and I was able to use the phone again. One caveat that anyone should know when using this method is that this process resets the phone back to it's factory defaults, so you will lose all your personal data stored on the phone, and not on the SD card or using a backup service from your provider. This includes the address book, photos, messages, and anything else you haven't specifically stored on an SD card. But if you can't get into your phone to pull that info off, you have no choice. Word to the wise, if you're not using an SD card now, get one and start using it to store anything you don't want to lose that you use on your phone.

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  5. Awesome! I had a user in our corporate environment hand me a Rugby II because they could not get any calls. it went right to VM. I discovered the previous use had put a PIN on it that nobody knew and had set the phone to only accept calls from the contact list. Yikes. This reset worked like a charm. Thanks for saving the day!!!!

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  6. Is this process is usefull to unlock the phone?I want to use this phone with any carrier?

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  7. I believe not. It is just trying to get passed a password protected device.

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  8. Added to my Spiceworks Community, THANKS !!! Saved me 2x already this week.

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  9. i tried it and it said "emergency calls only"

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    Replies
    1. Same here ... did you figure it out ?

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  10. Awesome - worked like a charm!

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  11. A dial pad doesn't show up on mine and can only get a dial pad under the emergency call button , any suggestions ? Help please !!!!

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  12. hi..Im student from Informatics engineering, this article is very informative, thanks for sharing :)

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  13. Worked like a charm... a former employee had locked this when I fired him, was sitting in my drawer for a year until I found this. Thanks!

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  14. Thanks for your useful information.Recently I unlocked my Samsung Rugby 2 mobile phone by using unlock code.I got this code from Simpleunlocking.com at reasonable price and unlocked it using the unlocking instructions given for my mobile phone from Mobileunlockguide.com .

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  15. This. was. awesome. Thank you for sharing your wisdom :)

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  16. It works for the A847. Thanks for the information.

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  17. My supervisor put a password on my work phone so I would not be able to call anyone not in my contact list, including the General Manager. This code worked great, reset the phone to factory defaults. Thanks

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  18. AMAZING!!!! I am tech support and this info wasn't available to us! Have bookmarked it and shared it!!!!

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  19. sim doesnt work after this :(

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  20. This works great. Also works on the Samsung Rugby III. Thank you for this valuable information. I handle my corporate cell phones and have a number of Samsung Rugby flips, and some of them come back to me with a security PIN code. I've saved your instructions for the future.

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  21. I have the same issue. No SIM card installed, but after the re-boot, the phone lock dialog is on screen and the recommended code is being entered as if it were the phone lock code, which is of course denied. any thoughts ?

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  22. It did not work for my rugby 4. :( can I try a different way??

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  23. easily remove screen lock on Samsung Galaxy mobiles
    http://www.youtube.com/watch?v=rXADgwgVk_Y

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Keep it Clean.