Friday, January 27, 2012

Primary account cannot be removed from Outlook

The Problem
I was remotely setting up a new user. Instead of resetting up everything under a new user we just re-use the existing user setting up new email and changing relative information like the username. After I had setup the new users email account for exchange, I tried to remove the old account and got the following error:"The primary account cannot be removed unless it is the only account in the profile. You must remove all other Exchange accounts before removing the primary account." So I couldn't remove his unless I deleted the account. That wasn't really a path I cared to take.

The Solution
Open up the Control Panel and click on "Profiles." Then click on "Add..." It will ask you for the information for the new exchange email account go ahead and put this info and step through the wizard.

Remove the old profile which has the old email account by clicking on it and then on the button labeled "Remove." Click on "OK" when done to close out the mail dialog box and then open outlook

You now only have one email account in the account settings.

Bottom Line
Outlook 2010 doesn't like removing the first Exchange account setup under a profile. At this point I have seen no way to get around this. The best solution  when removing the account and/or adding another exchange account is to remove the old Outlook Profile and create a new one.

Monday, January 16, 2012

Windows Folder too large - The cause CSC and Offline Files

No Room
The Problem
Well we use folder redirection for the "My Documents" and "Desktop" folders point them to a server. One of the computers had ran out of space recently and I had spent about 2 hours removing stuff and freed up enough space. This computer was running Windows XP.

About three weeks later it was out of space again as you can see as well from the picture on the right side. This time I quickly checked the size of the windows folder and it hit over 100GB. I knew this was my most likely culprit. After setting explorer to allow me to view Hidden & System files/folders then I looked around and found out my CSC folder was chewing up over 103GB.

I had actually dealt with this problem before with another computer that had the same issue. The following link is what I ended up using before and is what I used this time:

NOTE:Don't try deleting files or folders from the CSC folder. This can really hose it. I don't have experience from this but that is what gets mentioned in fine print on the KB article and across the web by others.

The Solution
Folder Options
Microsoft recommends re-initializing the Offline files cache and database. Apparently sometimes they can become corrupt and this is what causes the folder to grow so large. One hint that is recommended is to not be logged in as the user or users that usually uses the computer. For me I used the Domain Admin Account. To start open up "Windows Explorer" or "My Computer." Click on "Tools" and "Folder Options." Then go to the "Offline Files" tab.

Folder Options/Delete Files
Then while holding down the CTRL + SHIFT on the keyboard click on "Delete Files..." If you did this right than you should get the box displayed below. Click "Yes".
Re-Initialize Offline folders and data

You should then click the "OK" button on the Folder Options Dialog. It will then pop-up the following box telling you should restart. Click "Yes"

After logging back in over the course of about 5 minutes my free space kept climbing until I had 103GB of free space. I then checked the size of my CSC folder and it was now 2.76MB. Over time as my users start to use this folder again it should grow but hopefully will stay in the preset limits now. Also remember to re-hide the hidden and system folders/files again if you unhid them earlier. Hope that helps.

Wednesday, January 11, 2012

Xerox ColorQube Immediate Job Overwrite Failed. Perform an On Demand Overwright.

The Problem
I received a ticket saying that our Xerox ColorQube was giving an error and they didn't know how to fix it. Apparently they were still able to copy but wanted to get rid of it. After arriving I saw the message to the right. It was saying "Immediate Job Overwrite Failed. Perform an On Demand Overwrite immediately."

It is pretty self explanatory what the problem is. After every copy, fax, and scan job the copier overwrites the portion of the hard drive where the document was stored temporarily. The reason for this is to keep someone from being able retrieve documents off of the device at a later time. Apparently one of the times it went to overwrite the job it failed. To keep the documents safe it wants you to perform an On-Demand Overwrite which wipes the whole drive.

The Solution
Log-in to the copier as the admin. After doing this press the Machine Status button to the left of the screen. Then click the "Tools" tab which is the most right. Then select "Security Settings" 
Then click on the "Image Overwrite Security" folder. This will open up to the screen below. 
Before clicking on the "On Demand Overwrite" know that it will take about 40 minutes depending on your machine. 

When it is done it will restart the machine. After it is done though the error will be gone. Good Luck.

Tuesday, January 3, 2012

Fixing the "ExSec32.dll is incompatible with Microsoft Outlook" Error

The Problem
I had a user who the the following error on the computer "The file ExSec32.dll is incompatible with Microsoft Outlook. Install Outlook again." We actually had installed this version of office recently because we had a spare license and would allow them to use a more familiar version until their computer was replaced. This popped up when they tried to do anything with Microsoft Office's Outlook 2007. The user said he wasn't aware of what had gone wrong. It had worked good for awhile and after one reboot he had started getting this error. I tried a couple of troubleshooting methods and actually looking around the web didn't provide me a good answer.

I then went to the Control Panel>Add or Remove Programs and did a repair install of Outlook 2007. While waiting for the repair to finish then I noticed the hard drive was filled to the brim with only a few hundred megabytes left. I freed up some space and since the computer would be replaced this year I left it for the time being, expecting the amount I freed up to be enough. After about a 3-4 weeks the user started experiencing the same problem again.

The Solution
The thing that led me to my solution was they told me though this time that the computer was wanting to install updates and after the reboot it started  popping up the error again. I then saw that the Office 2007 Service Pack 3 was pending to install. So I told it to start hoping that something in it would resolve the issue. During the update the computer complained about being really low on space. I then quickly freed up about 3GB after which it left me alone and the update completed. I rebooted and upon reboot the software was working fine.

I believe that the Service Pack 3 for Office 2007 was only finishing partly until the system ran out of space. Somehow it was was then causing the above error. So make sure you have enough space, check for Microsoft updates and apply all the latest. All the above will hopefully cause your problem to be resolved.