Tuesday, May 10, 2011

Resetting a 5621 to defaults

I have an IP office Phone system. I have two locations with actual IP office systems networked. Due to temporary relocation I had to move many of the phones that were licensed to first location to the second location. DHCP was directing them to the second box which didn't have the user extensions or licenses. So I had to manually configure the phones to point to the 1st location.

Now that the people and their phones are back at the first location I had to reset all the phones back to utilize DHCP. There are two ways to get this done.
  1. While the phone is on and sitting with an extension displayed, press the mute button
  2. Then dial 73738(RESET)
  3. Then press #
  4. You should then get a prompt saying "Reset Values?" Press # again
  5. You should then get a prompt saying "Are you sure?" Press # again
Your phone then will reset its values and reboot.

If your phone can't finish booting for some reason than do the same steps above during the boot process. You know you can follow steps 2-5 because when you press mute for step 1 you will get a beep back.

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