Showing posts with label Microsoft Office. Show all posts
Showing posts with label Microsoft Office. Show all posts

Friday, January 27, 2012

Primary account cannot be removed from Outlook

The Problem
I was remotely setting up a new user. Instead of resetting up everything under a new user we just re-use the existing user setting up new email and changing relative information like the username. After I had setup the new users email account for exchange, I tried to remove the old account and got the following error:"The primary account cannot be removed unless it is the only account in the profile. You must remove all other Exchange accounts before removing the primary account." So I couldn't remove his unless I deleted the account. That wasn't really a path I cared to take.

The Solution
Open up the Control Panel and click on "Profiles." Then click on "Add..." It will ask you for the information for the new exchange email account go ahead and put this info and step through the wizard.

Remove the old profile which has the old email account by clicking on it and then on the button labeled "Remove." Click on "OK" when done to close out the mail dialog box and then open outlook

You now only have one email account in the account settings.

Bottom Line
Outlook 2010 doesn't like removing the first Exchange account setup under a profile. At this point I have seen no way to get around this. The best solution  when removing the account and/or adding another exchange account is to remove the old Outlook Profile and create a new one.

Tuesday, August 2, 2011

Office 2010 SP1 Error: There is no disk in the drive...

Ran into an erorr while installing Service Pack 1 for Office 2010. IT was giving me the following error: "There is no disk in the drive. Please insert a disk into drive \Device\Harddrisk1\DR1."

After trying this more times I still got the same error. Searching for this error I couldn't find a definite solution. Although many mentioned trying to unmap network drives and removing any removable media such as USB drives. Well I didn't have anything such thing used.

I did notice though after time that my printer had media card readers on it. I unplugged the USB Cord from the back of the printer. Re-tryed the SP1 install and it worked. So if you run across this issues I hope trying my solution works for you.

Monday, March 7, 2011

Word could not create the work file. Check the temp environment variable.

A friend of me contacted me and let me know that he was constantly getting an error while opening word, which said "Word could not create the work file. Check the temp environment variable." But clicking through it allowed you to get into word. This happened every time no matter if he was opening a saved document or just starting word with the normal blank new document. Also he lost his favorites, and his history.

The Word error is right. One of the variables is wrong. You need to browse too the registry to the following key: "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" Look for any keys that may be pointing to a set location IE: "K:\Todd\Favorites" All entries should use the %USERPROFILE% Variable.

When you find the offending registry keys than you can look around at surrounding ones and most likely correct it. If not then ask in the comments or your friendly tech guy. After fixing these variables you may need to log out and back in. The picture below is for Windows 7 yours may appear differently if working under a different version. Keep that in mind.
Interestingly enough though the locations pointed to a backup external Hard drive. It was pointing to a folder created by the manufacturer backup software. I wonder why this was caused. Anyways it's been a couple of days and no further problems so it didn't revert back.