Resetting a 5621 to defaults

I have an IP office Phone system. I have two locations with actual IP office systems networked. Due to temporary relocation I had to move many of the phones that were licensed to first location to the second location. DHCP was directing them to the second box which didn't have the user extensions or licenses. So I had to manually configure the phones to point to the 1st location.

Now that the people and their phones are back at the first location I had to reset all the phones back to utilize DHCP. There are two ways to get this done.

1. While the phone is on and sitting with an extension displayed, press the mute button
2. Then dial 73738(RESET)
3. Then press #
4. You should then get a prompt saying "Reset Values?" Press # again
5. You should then get a prompt saying "Are you sure?" Press # again

Your phone then will reset its values and reboot.

If your phone can't finish booting for some reason than do the same steps above during the boot process. You know you can follow steps 2-5 because when you press mute for step 1 you will get a beep back.

IP Office with 9600 phones Waiting for LLDP

At work we had setup the Avaya IP Office R6.0. When we purchased it we also purchased 5621 phones. I was asked to purchase some addition phones for one or two departments, but the 5600s are EOL(End of Life.) I don't dig buying EOL products so dug around and found the 9650 to be a worth equivilent. Instead of putting one phone out that is different in a department I thought I would suck in the new phone and figure it out.

First problem would be that it would boot up and just sit saying "Waiting for LLDP." After some hunting around I realized that the 5600s and 1600s use option 242. So I jumped into my DHCP server and added a scope option for 242. Put in the following info that was already in my 176 scope option. "MCIPADD=XXX.XXX.XXX.XXX,MCPORT=1719,TFTPSRVR=XXX.XXX.XXX.XXX" (You will need to add something else to this so jump below to grab the full portion)

It boot up and I was able to login. The phone was still acting a little funny. IE lots of the buttons were acting wierd. No Visual voice as well as a couple of other things. After running around long enough I found out that the phone needs to grab IP Office specific firmware. If your IP Office was purchased with the 6.0 release then you can skip the next step. If you upgraded it to 6.0(9600 are only supported starting at release 6.0) then do the following.

• In the Avaya IP Office R6 Manager click on "File>Advanced>Embedded File Management..."
• Login and then click on "File>Upload System Files" (May be File>Upload Phone Files if you are running an earlier version of the manager)

It will have then uploaded the necessary files for the phones to the SD card. No still no luck for me. Well after more digging around I saw that the phone was saying "Bad FileSV address" right before it would finish loading up. I than searched around some more I realized I needed to add the one more option to option 242. You need to add ",HTTPSRVR=XXX.XXX.XXX.XXX" to the end of the above so that it appears as :
MCIPADD=XXX.XXX.XXX.XXX,MCPORT=1719,TFTPSRVR=XXX.XXX.XXX.XXX,HTTPSRVR=XXX.XXX.XXX.XXX

The addresses should be your IPO Unit, although depending on your setup it may be a little different. After adding the option and rebooting I was good to go. Hope this saves someone time they shouldn't have to waste.